Private by default.
Connecting a personal account doesn’t make it accessible to the whole organization.
SHARED INBOXES · PLUS
Your team’s conversations.
The access you choose.
Connect business accounts and explicitly share service inboxes. Each person finds the conversations that belong to their role.
Explore shared inboxesShared by choice.
Arrivals, owner relations, maintenance: give access to the people concerned.
READING AND SENDING ARE SEPARATE PERMISSIONS
Give each person the right responsibility.
Read conversations
Access an inbox to understand and follow the request.
Reply from the inbox
Send from the service account when permission allows it.
Review access
Adjust sharing and revoke connections when responsibilities change.
Keep context in view while replying.
Your team finds the original thread and useful follow-up information. Connections use the permissions granted to the accounts.
Prepare sharing before inviting the team.
Read the shared inbox guideUnderstand permissionsMake your service inbox a team resource.
Shared inboxes are part of Plus, with unlimited users.